{"id":324,"date":"2016-08-05T11:38:46","date_gmt":"2016-08-05T11:38:46","guid":{"rendered":"http:\/\/blog.voicerules.com\/?p=324"},"modified":"2021-07-31T18:34:22","modified_gmt":"2021-08-01T01:34:22","slug":"voicerules-profiles-ivr","status":"publish","type":"post","link":"https:\/\/voicerules.com\/blog\/voicerules-platform\/voicerules-profiles-ivr\/","title":{"rendered":"Help &#8211; Profiles \u2013 IVR"},"content":{"rendered":"<p>The IVR is a powerful tool and allows you to set-up exactly how you want your calls to be answered and directed. An IVR is like a Virtual Assistant, depending on how your caller wants to be directed the IVR will give them the options and route them accordingly.<!--more--><\/p>\n<p>To Set-up your IVR firstly understand the Menu List, which you will find when going to IVR \u2013 NEW IVR \u2013 EDIT<br \/>\n<img class=\"editor-featured-image__preview-image\" src=\"http:\/\/3.84.59.245\/wp-content\/uploads\/2017\/03\/edit_ivr_1.png?w=1200&amp;h=0&amp;crop=1\" \/><br \/>\nA phone screen will now appear.<br \/>\nFirst, give your IVR a \u2018Name\u2019.<br \/>\nThen\u00a0you can choose your \u2018Announcement\u2019. Here you can do one of two things.<br \/>\n1, Type in some text, which will then be\u00a0announced\u00a0to the caller and you can also choose which language you want it in (choose from up to 9 different languages)<br \/>\n2, Play a Bespoke Message to the caller by uploading a media file of your choice, which will be played when someone calls you.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-full wp-image-779\" src=\"http:\/\/3.84.59.245\/wp-content\/uploads\/2017\/03\/edit-ivr-2.png\" alt=\"edit-ivr-2\" width=\"728\" height=\"570\" srcset=\"https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr-2.png 728w, https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr-2-300x235.png 300w\" sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><br \/>\nNow you are ready to set up your IVR.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-full wp-image-778\" src=\"http:\/\/3.84.59.245\/wp-content\/uploads\/2017\/03\/edit-ivr3.png\" alt=\"edit-ivr3\" width=\"727\" height=\"590\" srcset=\"https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr3.png 727w, https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr3-300x243.png 300w\" sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><br \/>\nNow, by pressing any key on the Keypad on the left will display that key and a dropdown menu list. The list is as follows with a short description;<\/p>\n<ul>\n<li><strong>No Action<\/strong> \u2013 Simply no action will be taken when that key is pressed<\/li>\n<li><strong>Exit<\/strong> \u2013 The call will automatically be cut off when the user selects this key<\/li>\n<li><strong>Repeat Menu<\/strong> \u2013 The menu will be played back to the user<\/li>\n<li><strong>Play Text<\/strong> \u2013 A specific message will be played back to the user<\/li>\n<li><strong>Play Text and Repeat Menu<\/strong> \u2013 As above, but grouped together as an option<\/li>\n<li><strong>Play Text and Transfer to a Number<\/strong> \u2013 A message will be played to the user before being transferred to a number of your choice<\/li>\n<li><strong>Play Bespoke Message to Caller<\/strong> \u2013 This is a bespoke message is a file you upload, this can be used for promoting latest offers for your business, via a professional message<\/li>\n<li><strong>Play Bespoke Message to Caller and repeat menu<\/strong> \u2013 Plays bespoke message as above then repeats the Menu Options when finished.<\/li>\n<li><strong>Play Music and Transfer to a Number<\/strong> \u2013 While the customer is being transferred, an audio file can be uploaded and used to play back the customer whilst holding.<\/li>\n<li><strong>Transfer to Hunt Group Profile<\/strong> \u2013 Once your \u2018Hunt Groups\u2019 have been setup they will appear in this drop down. Simply select which profile you want to use<\/li>\n<li><strong>Transfer to Hunt Group Profile and Record Call<\/strong> \u2013 As above but the call will be recorded from this moment. Recordings then appear in the Analytics section under \u2018Recordings\u2019.<\/li>\n<li><strong>Transfer to Channel or User Profile<\/strong> \u2013 Once \u2018Channels &amp; Users\u2019 have been setup they will appear in this drop down. Simply select which profile you want to use.<\/li>\n<li><strong>Transfer to Channel or User Profile and Record Call<\/strong> \u2013 As above but the call will be recorded from this moment. Recordings then appear in the Analytics section under \u2018Recordings\u2019.<\/li>\n<li><strong>Transfer to Phone Number<\/strong> \u2013 When the user selects this key they will be transferred directly to a number of your choice.<\/li>\n<li><strong>Transfer to Phone Number and Record Call<\/strong> \u2013 As above but the call will also be recorded from this point.<\/li>\n<li><strong>Transfer to Voicemail Profile<\/strong> \u2013 Once \u2018Voicemail\u2019 profiles have been setup they will appear in this drop down. Simply select which profile you want to use.<\/li>\n<li><strong>Transfer to Sub Menu<\/strong> \u2013 This will create a Sub Menu. A Submenu will create a new menu list using the above features. If you wish to offer further menu options to your callers from the standard 1-9 menu, this will offer a further 1-9 key press menu list for you to setup.<\/li>\n<\/ul>\n<p>Once you have set up your IVR, press the &#8216;Submit&#8217; button. It will then be saved.<br \/>\nIf you re-enter the IVR via the Edit button you will that each key will now have an image associated with how that key will work when presses by the user.<br \/>\nTo Edit any keys simply press the key you want to Edit, change the detail of that key and click the Submit button.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-full wp-image-780\" src=\"http:\/\/3.84.59.245\/wp-content\/uploads\/2017\/03\/edit-ivr-4.png\" alt=\"edit-ivr-4\" width=\"728\" height=\"589\" srcset=\"https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr-4.png 728w, https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr-4-300x243.png 300w\" sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><br \/>\nOnce you have created your IVR, you can attach any IVR to your live numbers via the Dashboard. Under the \u2018Phone Numbers\u2019 section you will see \u2018Profile\u2019 with a dropdown box. Your IVR will appear here. You can attach the IVR to any number by simply pressing the \u2018Connect\u2019 button.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-full wp-image-782\" src=\"http:\/\/3.84.59.245\/wp-content\/uploads\/2017\/03\/edit-ivr-5.png\" alt=\"edit-ivr-5\" width=\"1279\" height=\"614\" srcset=\"https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr-5.png 1279w, https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr-5-300x144.png 300w, https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr-5-1024x492.png 1024w, https:\/\/voicerules.com\/blog\/wp-content\/uploads\/2017\/03\/edit-ivr-5-768x369.png 768w\" sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The IVR is a powerful tool and allows you to set-up exactly how you want your calls to be answered and directed. An IVR is like a Virtual Assistant, depending on how your caller wants to be directed the IVR will give them the options and route them accordingly.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":""},"categories":[30],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help - Profiles \u2013 IVR - VoiceRules Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voicerules.com\/blog\/voicerules-platform\/voicerules-profiles-ivr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help - Profiles \u2013 IVR - VoiceRules Blog\" \/>\n<meta property=\"og:description\" content=\"The IVR is a powerful tool and allows you to set-up exactly how you want your calls to be answered and directed. 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