Engaged call center campaigns agents are 3.3X more likely to feel empowered in resolving customer issues. Having well-planned call center campaigns help improve the win rate and speed up customer resolution.
Continue reading “Complete Guide to Call Center Campaigns: Definition and Types”So, picture this, you’re at an Internet café in Italy when you receive an important business call on your laptop, tablet or mobile device. You’re travelling from city to city, or maybe country to country and receive an important voicemail, notified to you via your e-mail inbox on the move, that you missed whilst in transit. Your business has a phone number with a UK, USA, Australia or Hong Kong local or national area code, even though your latest office hub is located in Indonesia, or your colleagues work remotely and are scattered all over the world. Continue reading “Successfully Managing Your Business Phone Calls”
Gone are the days when only big market players could think of overseas expansions and international operations. In these modern times marked by technological evolution, even solo entrepreneurs, start-ups and small businesses start their operations with a global approach in mind. What is the driving force behind this change? Continue reading “Managing International Business on a Budget with Remote Phone Services”
Click to Call, also known as click to dial or click for talk, is one of the latest marketing strategies where a VoIP setup can be used to convert incoming web traffic into a voice call. The Click to Call services offered by hosted telephonic service providers such as VoiceRules allows for instant connectivity in real time. Continue reading “Click to Call – What is it and how can it help my business?”
In modern businesses, proactive marketing plays a critical role in steering the growth graph in the right direction. While the focus is primarily on lead generation through email marketing and social media interactions, one very important aspect of modern marketing is often overlooked – call-based marketing automation. In these click-to-call times, email marketing may soon be a thing of the past. The future lies in tapping the potential of voice calls and preparing your business to handle the bulk of inbound and outbound marketing calls. Continue reading “Why Voice Analytics are Important for Your Business”
On-demand economy services are all about offering your customer base an instant and convenient access to daily need commodities and services. The concept of commerce-based solutions, marketed as on-demand economy, aimed at making everyday life simpler and more comfortable, bears the hallmark of a mobile-first world. The on-demand economy is evolving as an industry unto itself that is driven primarily by connectivity and communication. Continue reading “Why the On Demand Economy Thrives on Cloud-based Communications”
The monotony of 9 to 5 jobs that entail sitting in a cubicle and jabbing away at the computer keyword often leaves people feeling dissatisfied and burnt out. With incredible changes coming about in the field of connectivity and technology, the idea of location independent businesses is fast catching up, and more and more young and middle aged professionals are risking the security of a regular job to make a living through businesses that don’t pin you down in one place. Continue reading “Location Independent Businesses Need Cloud-based Telephony”
Not so long ago, working remotely meant having to invest in a Virtual Private Network for communication and spending a sizeable chunk of money on expensive propriety systems, and even then a seamless communication network could not be guaranteed. Slow connections and poor voice quality were some of the most common hiccups that affected both the productivity and quality of work. However, the advent of cloud-based communication systems has changed all of that. Communication management through collaborative tools is now a ubiquitous facility offered by cloud communication vendors such as VoiceRules. Continue reading “Working Remotely – Phone Contact Management”
A major hurdle faced by most of the SMEs, start-ups and entrepreneurs is the lack of a self-sufficient and reliable communication systems. Technology has made it possible for enterprises to serve customers on a global scale, hire employees from any international location. Nowadays the same is available to those smaller businesses and also allow them to operate without the need to have a permanent office. Continue reading “How To Manage Small Business Communication With Little Or No Infrastructure”
