See lead calls and updates, track agent activity, and analyze data wherever you are and on whatever device.
Simply open your VoiceRules app through your device for full contact center functions.
Easy communication from anywhere with the whole team — without leaving the platform.
Enjoy limitless scalability and reduced operating costs.
Use VoiceRules Contact Center’s dashboard to record calls for training and/or data logs while adhering to regulatory requirements.
Give your calls a personal touch by masking your business number with your personal number.
Route callers to the right agents and teams based on a single keypress action and include self-service options in the menu as well.
“What was that company's phone number again?” Make it easier on your customers and make your brand known with an easy-to-remember premium vanity number, local number, or Toll-Free number.
You can track your live call activity, call/team/number analytics at a centralized place. VoiceRules is an anytime, anywhere, any device phone system for your sales and support teams.
Some customer queries may involve multiple teams/agents, use warm transfer or conference capabilities to loop in the right support agents.
With VoiceRules’s call routing features, you direct incoming calls based on the time of day or day of the week. Answer on your desk phone, mobile device, or PC.
After-hours call routing means no call is ever lost. If a call does go to voicemail, you’ll get an email or text notification so you can react quickly. With our voicemail transcription service, you can even read your voicemail and forward it to others.
Let your team use their own choice of tech. Easily add new members to your network. Keep all personal contact details private.
Listen to an ongoing conversation and join the call to provide hands-on assistance to a rep struggling to close the deal.
Adding users, teams, or new business locations can be done so quickly, thus helping you to scale-up with minimum risk. No per-user charge.
Boost your productivity by integrating with your favorite business tools. No more switching between multiple tabs.
From entrepreneurs to Fortune 500s, learn how companies around the globe use VoiceRules to build stronger relationships with their customers and change the way they do business.
VoiceRules's service is secured using triple DES encryption, preventing unauthorized callers from breaking in sessions. Any data stored on VoiceRules servers containing protected health information (PHI), such as voicemails with personal medical information, is safely encrypted while at rest.
Information & data is encoded during transmissions. VoiceRules uses secured data centers for everything within our service. These data centers provide high levels of security to ensure that customer data is safe.
VoiceRules is focused on protection, straightforwardness, and high security. From the GDPR point of view, we are focused on conforming to EU information insurance necessities that got enforceable on May 25, 2018.
Premium (EV) SSL Certificates with 256-bit encryption.
VoiceRules service uptime is ≈99.99%
Payment processing reliability is confirmed by a PCI-DSS certificate of the highest level