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Virtual Call Center System for Remote Teams

VoiceRules' smarter call center helps you manage your leads, calls, and SMS all in one place. We make it easy to stay connected to your clients, so they'll never have to wonder where they left off. With our intuitive interface and reporting tools, you'll be sure to build a strong relationship with your customers, while meeting your sales goals efficiently. Packed with powerful features for extensive automation and deep integration with 100+ CRMs & business tools.
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Call center for remote teams

Awards

VoiceRules Awards

How It Works

Easy steps. takes less than 3 minutes.

Real-Time Data

See lead calls and updates, track agent activity, and analyze data wherever you are and on whatever device.

Eliminates Hardware

Simply open your VoiceRules app through your device for full contact center functions.

Collab Anywhere

Easy communication from anywhere with the whole team — without leaving the platform.

Omnichannel

Let your remote team contact leads and customers in any channel they prefer.

Start Turning Leads Into Deals

We've automated all the hard work from contacting leads to closing deals. Automatically send texts and make calls when your customers show interest.

turning each customer to deal

Phone Number Features Overview

With more than 55+ features to streamline communications and help you provide outstanding service to your customers.

HD Voice

When your customers reach you on your number (Toll-Free, mobile, local) you'll enjoy crystal-clear conversations. Legal firms never have to worry about missing out on opportunities because of dropped or missed calls.

Live Receptionist

With VoiceRules you can activate your IVR systems to create an interactive menu for your customers. With IVR you can set up options based on digit-based inputs from your customers and direct calls to any of your related departments.

Group Messaging

Initiate and moderate a group chat over SMS with our mobile app. Your thumbs are more powerful than you think with VoiceRules mobile app.

International Dialing

Get the best rates on international calling. From London to Sydney and everywhere in-between, VoiceRules does not have International calling fees.

Text Messaging (SMS)

Text messages sent to your VoiceRules Phone number can be received and displayed in your account inbox. Your incoming SMS is Free.

Multilingual Call Answering

Greet your callers in their native tongue. Choose from 16 different languages. Automatically translate in realtime.

Intelligent Phone Call Management

Easily forward your callers to one or multiple people anywhere in the World using lots of clever functions.

Automatic Call Logging

Eliminate all chances of manual errors. Automatically save call details in CRM. escue hours from your calendar to multiply customer engagements & positive customer experiences.

Why Do Call Centers Turn to VoiceRules for Flexible Remote Work Solutions?

Why contact centersuse VoiceRules
Operate from anywhere with centralized management

Structure your sales and support teams to start reaching out to your customers and leads. Manage agent accounts, organize your sales workflow, and see results in no time! Whether your agents are located in one office for global operations, distributed in different hubs, or working remotely, the VoiceRules Virtual Call Center dashboard can manage your multiple numbers and workflows easily. Using Bring Your Own Carrier (BYOC) capabilities or international numbers in 100+ regions, supervisors can manage numbers in one HQ even if agents are based in other countries. Agents can work on any device using VoiceRules Virtual Call Center’s browser and mobile app (iOS & Android).

Build a better customer experience

While your agents focus on solving complex problems and providing the best possible support, you can review the distribution of missed calls, the windows/days/periods with the highest call volume, and the number of time customers spend waiting to get answers to their queries. With 93% of all customer interactions happening over the phone, it’s important that your dialer can keep up with the needs of your customers and teams.

VoiceRules customer with a better experience
Experience Omnichannel
Simplify collaboration to resolve issues efficiently & Experience Omnichannel Solutions

When faced with increasingly complex customer problems, even the most experienced agents need advice from their peers or other experts within the organization. Having the right collaboration tools becomes critical because siloed conversations delay resolution time for customers. Get your contact center team fully equipped with the correct tools. VoiceRules provides your teams with powerful tools and empowers you with added functions to support these tools. Call routing, IVR, SMS workflows, and auto logging of calls in CRM can help reps save up to 12 hours a week.

Minimize Friction In Sales & Support

Route incoming calls with Automatic Call Distribution to the best available agent to ensure a better customer experience. Minimize call transfers and watch the customer satisfaction rates go up.

Minimize Friction

We've helped companies to save over $1 billion on their
contact center.

$1,000,001,422

Improve Team Performance and Customer Satisfaction With

Included

Call Recordings

Use VoiceRules Contact Center’s dashboard to record calls for training and/or data logs while adhering to regulatory requirements.

Call Masking

Give your calls a personal touch by masking your business number with your personal number.

Multi-entry IVRs

Route callers to the right agents and teams based on a single keypress action and include self-service options in the menu as well.

Increase Your Brand Recognition

“What was that company's phone number again?” Make it easier on your customers and make your brand known with an easy-to-remember premium vanity number, local number, or Toll-Free number.

xxx-MEMORABLE

voice rules system
Advanced Analytics

You can track your live call activity, call/team/number analytics at a centralized place. VoiceRules is an anytime, anywhere, any device phone system for your sales and support teams.

Transfers & Conference calls

Some customer queries may involve multiple teams/agents, use warm transfer or conference capabilities to loop in the right support agents.

Never Miss a Call with Call Handling Rules

With VoiceRules’s call routing features, you direct incoming calls based on the time of day or day of the week. Answer on your desk phone, mobile device, or PC.

Keep Your Business Running After Hours

After-hours call routing means no call is ever lost. If a call does go to voicemail, you’ll get an email or text notification so you can react quickly. With our voicemail transcription service, you can even read your voicemail and forward it to others.

voice rules system
Bring Your Own Device (BOYD)

Let your team use their own choice of tech. Easily add new members to your network. Keep all personal contact details private.

Monitoring & Barging

Listen to an ongoing conversation and join the call to provide hands-on assistance to a rep struggling to close the deal.

Scalability

Adding users, teams, or new business locations can be done so quickly, thus helping you to scale-up with minimum risk. No per-user charge.

See All Features

Integrate your favourite CRM & Helpdesk

Boost your productivity by integrating with your favorite business tools. No more switching between multiple tabs.

App Integration with VoiceRules

See All Integrations

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Trusted By Thousands Of Business, Everyday.

From entrepreneurs to Fortune 500s, learn how companies around the globe use VoiceRules to build stronger relationships with their customers and change the way they do business.

VoiceRules reviews

" As a software company, we appreciate good design and ease of use so these were key factors in our search for a new provider — it had to feel slick to use. We could set a new member of staff on VoiceRules dashboard in less than 30 seconds — it couldn’t be easier.
We transformed our sales pipeline and flow with VoiceRules."

James Anderson
Managing Director
VoiceRules reviews

" VoiceRules exceptional support team went out of their way to make my small business feel like a Fortune 500 company. They helped my business grow, allowing me to better connect with my customers through calls. I highly recommend VoiceRules because of its approach to working with its customers. "

Sara Clark
Sales & Marketing, Alien Ltd.
VoiceRules reviews

" VoiceRule Contact Center is the first service we’ve used to automate our phone systems and will probably be the last! We’ve seen sales increase by at least 50% month after month thanks to VoiceRules Contact Center.
It's made a massive impact on my productivity and instead of wasting time delegating customer support, I've been able to focus on other important tasks in the company."

Oliver Delgado
Sales Manager
VoiceRules reviews

" The support is amazing, super responsive, and fast! Most everyone there knows exactly what they are talking about and if they don't they escalate quickly. I never feel like I am unsupported or ignored ever "

Susan Anderson
Anderson Reality Group
VoiceRules reviews

" VoiceRules gives our clients a more efficient communication system to reach us even when we exercise normal limits for our personal time. Voicemails to email, business text messaging, and automated menus give our clients better access to our team. Also, it was easy and seamless to scale our team and clients ."

Rose Conroy
Partner, Libero LLP
VoiceRules reviews


" I like how you are able to text as well as call, and that when you text the number their name shows up on the message afterward so you can keep track.
My sales team can dial and I can see those calls in Pipedrive easily. The calendar bookings go in my Google Calendar, which makes my life really easy. "

Adam Zhou
Berkshire Hathaway Realtor
VoiceRules reviews

" The online interface is easy to use and provides us with much more information than previously. We found the VoiceRules team to be enormously helpful and easy to contact. We are so glad we did! VoiceRules provides a far superior product. Not only do we make savings but the ability to use an IVR solution so that we can easily identify which product our customers are calling about has made our response more streamlined. As an online-only business, it's crucial that we are able to present a professional face to customers who contact us by telephone. Initially, we were using Skype but when they ceased greetings we were forced to look for another supplier. "

Lori Miller
brian-smart.net
VoiceRules reviews

" VoiceRules allowed our law practice to grow quickly by helping us setting up the customer service phone system with their awesomely fast turnaround times. Features like text messaging, vanity numbers, world-wide access, IVR, and transfer call make VoiceRules our #1 telecom partner. We’re able to save over $500 a month with VoiceRules as compared with our previous provider...and the quality is crystal clear! VoiceRules phone system gives a feeling of a big firm impression, even when we were a small team and operation. The auto-attendant and professional voice recording service help running the practice easier. "

Olivia Clifford
Clifford Law
VoiceRules reviews

" The customer service is amazing. The price was half what I was paying previously, and I love getting a text when I receive a new voicemail. Call transfer is easy to set up and setting up the greeting is customizable.
VoiceRules helps us improve our customer care quality and speed up sales – we can call our customers and find out information quicker rather than waiting for their email – we can reach our sales targets quicker too. "

Tammy Brown
Brown Interior Design

VoiceRules Trust  & World Class Security

HIPAA and HITECH Compliant

VoiceRules's service is secured using triple DES encryption, preventing unauthorized callers from breaking in sessions. Any data stored on VoiceRules servers containing protected health information (PHI), such as voicemails with personal medical information, is safely encrypted while at rest.

VoiceRules Platform Security

Information & data is encoded during transmissions. VoiceRules uses secured data centers for everything within our service. These data centers provide high levels of security to ensure that customer data is safe.

VoiceRules & GDPR

VoiceRules is focused on protection, straightforwardness, and high security. From the GDPR point of view, we are focused on conforming to EU information insurance necessities that got enforceable on May 25, 2018.

World Class Security

Premium (EV) SSL Certificates with 256-bit encryption.

 Zero Downtime

VoiceRules service uptime is ≈99.99%

Payment Processing

Payment processing reliability is confirmed by a PCI-DSS certificate of the highest level

VoiceRules Hipaa Compliance
VoiceRules GDPR Compliance
VoiceRules SSL Secure
VoiceRules PCI Compliance
SINCE 2015

Trusted by the world’s top companies

Globally By Over 6000+ Companies

VoiceRules Global Customers

Live Support

Our bilingual support team is standing by 24/7 to help you succeed.

Level up your call center

Leverage the power of a modern phone system for your customer support team. Powered by our leading phone management software.
We believe to give full control and power to sales teams for their phone system. No contract. No upfront cost. No software or hardware is needed.
Save up to 12 hours a week for your reps. It’s the perfect solution for remote Virtual Call Center teams.

  Get Started Now
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VoiceRules in Action

Already using another phone system? We can help you port your phone numbers, team & data :)

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