Help – Using the VoiceRules Dashboard

The VoiceRules Dashboard is the main point of management for all of your phone numbers and also to see a quick overview of the performance of your numbers, Current Balance and to make Phone Calls.
The Dashboard is used to connect your ‘Profiles’ to your numbers.
Depending on your subscription you are fully able to search past data on calls and costs of calls. Continue reading “Help – Using the VoiceRules Dashboard”

Help – Profiles – Channel/User Setup

Setting up Channel or User profiles allow quick access to these Profiles in your IVR. The distinction between the two is as follows:
Channel’s – This may be a department or a third party. For example you may have your Sales calls answered by a Call Centre in America, and your Customer Service calls answered by your Team in India. Setting up Channels enable you to not only manage how calls are routed but you can also record and monitor the performance of these teams through the VoiceRules Analytics.

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Help – Profiles – Hunt Groups

Setting up a ‘Hunt Group’ allows your calls to be routed to specific teams or individuals.
When activating a ‘Hunt Group’ the platform will simultaneously dial every person who is connected to the ‘Hunt Group’ profile. The first to answer will accept the call. If the call is unanswered. It will then be automatically routed to a ‘Voicemail’ profile of your choice.

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Help – Profiles – Voicemail

Your VoiceRules platform comes with unlimited Voicemail boxes which you can easily set up and quickly. Voicemail boxes can be used in a number of different ways whether just picking up calls you may of missed or if you have International call traffic you are able to set up Voicemail boxes in specific languages to take inbound call traffic. VoiceRules automatically converts your message in up to 9 different languages.

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Help – Profiles – Call Transfer

A New Call Transfer profile is a simple way to forward calls directly to a phone number, This blog will help you to set a ‘Call Transfer’ profile up and attach it to your numbers.
To Set-up your New Call Transfer go to ‘PROFILES’– ‘NEW CALL TRANSFER – then click the ‘NEW CALL TRANSFER’ key to open up a new profile.
call transfer1.png

Another screen will now appear.
Firstly you can give your ‘New Call Transfer a ‘Name’.
Next, input the number you wish to be dialed when using this profile.
Now you have some options which will manage how callers contact you.
If you wish to have any unanswered calls to go to your voicemail box, click the ‘Transfer to voicemail if unanswered’ box.
Note – you must have Voicemail profiles setup for them to appear in the dropdown menu.
Now you can select whether you want to route all calls ‘All Day’ by selecting that option or you can choose to route calls at certain times of day. If you wish to select a time frame that you can be contacted.
Check the ‘Selected Time’ option.
Then Select the times that you wish to be contacted.
Any calls outside of this time frame will be routed straight to your voicemail.
Next, select from the dropdown the Voicemail box profile you wish to be used for any missed or out of hours calls.
Press ‘Submit’
Now you are ready to use your ‘Call Transfer’ profile.
Once you have created your ‘Call Transfer’ profile, you can attach it to your live numbers via the ‘Dashboard’. Under the ‘Phone Numbers’ section you will see ‘Profile’ with a dropdown box. Your ‘Call Transfer’ profiles will appear here. You can now attach them to any number by simply pressing the ‘Connect’ button. The page will refresh confirming the changes made.